RSVP/CLASS CANCELLATION POLICY

IMPORTANT!!!   PLEASE READ!!!  FAILURE TO FOLLOW NEW POLICY MAY RESULT IN UNWANTED NO-SHOW OR CANCELLATION FEES.

Effective June 1, 2022:
NEW! Class RSVP and Cancellation policy

Pertains to ALL: 

• Monthly Unlimited Members 
• Class Packages (Single session, 10 packs, 20 packs, 30 packs) 

To keep our membership costs as low as possible, Metrick Fitness is putting the following rules in place EFFECTIVE JUNE 1, 2022.

• ONE hour before class time, a class MUST have at least ONE person on the RSVP list  
• If, one hour before class, there are zero members on the RSVP list, that class will be canceled. 
• IF YOU RSVP FOR A CLASS AND DO NOT SHOW UP: You will be charged a $25 fee.  This is regardless of whether other people attended the class or not.  This fee is charged whether you are a Monthly Unlimited Member or a holder of a Class Package. 
• YOU ASSUME THE RISK OF ARRIVING AT AN EMPTY GYM IF YOU DO NOT RSVP FOR A CLASS AT LEAST 1 HOUR PRIOR TO START TIME and there is no one else on the RSVP list. 
• If you are unable to attend the class you RSVPd for, YOU ASSUME THE RESPONSIBLITY OF REMOVING YOUR NAME FROM THE RSVP LIST AT LEAST 1 HOUR PRIOR TO CLASS START TIME TO AVOID A NO-SHOW FEE.  (You may contact Stephanie directly to do this, if you are unable to access your Triib app at the time) 
• IF YOU HAVE RSVPd and are late: You have 10 (TEN) minutes after the start of class to arrive.  After 10 minutes MFit reserves the right to cancel your RSVP and/or class and charge you the $25 no-show fee. 
• It is YOUR responsibility to check the Triib app for the most up-to-date schedule.  MFit will NOT be sending out a cancellation notification each time a class is canceled due to 0 (ZERO) members on the RSVP list. 

A note about late arrivals: We know traffic, life, phone calls, etc., can cause us to occasionally run late, and we do try to be as lenient as possible.   So, we politely ask, if you know you are going to be running more than 10 minutes late, do NOT come to class.  
Arriving late: 

• Can result in injury, as most people rush into the workout and do not properly warm up. 
• Means that you do not get the full benefit of the workout planned for you.    
• Is a disruption to the class and other members' workouts. 

Why are we doing this?  To keep your costs low!
As you know, we have always tried to be as flexible and lenient as possible in our attendance and signup policies.  However, our attendance recently has been very sporadic, and Alison or I frequently sit in an empty gym.   This means wasted gas, time, and $30/class that I must pay Alison to be there.   

Most of us know at least an hour before class time whether we are going to make it or not.  And please note: You still have the option to “Drop In” at the last minute -- an RSVP is not required to attend a class.  Just be aware that if you do not RSVP, assuming others already have, you may arrive at an empty gym.

Knowing who is coming to class also allows us to plan better and make the class the best it can be for those who are there.  Even if only 1 person shows up, it is worth it to me to have the gym open.  It means you value our service and we have had the opportunity to make at least one person’s day a little better.

I didn’t want to just start eliminating classes from the schedule all together; even the ones that have low attendance provide value to the person attending them.   I realize that a variety of times is needed to accommodate as many people as possible.   After much thought and discussion, we feel that this new policy allows us to keep all the current classes on the schedule while eliminating wasted time and expenses.

If you have any questions regarding this new policy, please ask!  We want Metrick Fitness to be a place you look forward to coming to!  We will see you at the gym!!!

~steph